REFUND AND CANCELLATION POLICY
CANCELLATIONS MUST BE RECEIVED BY TIJUANA BARIATRIC CENTER LLC IN WRITING BY EMAIL OR VIA FAX
DEPOSIT:
A deposit of $400.00 USD is required to secure your procedure. This deposit is non-refundable under any circumstances. This amount secures your date and the commitment of our team to your treatment.
CANCELLATION AND RESCHEDULING:
- In the event of cancellation or rescheduling, the $400.00 USD deposit will not be refunded.
- Any additional payments made beyond the $400.00 USD deposit will be fully refunded, provided the patient cancels the procedure at least 7 days before the scheduled surgery date, thereby avoiding cancellation costs such as hotel accommodation.
- Patients may reschedule their surgery once more for medical reasons, and their $400.00 USD deposit will be honored.
CANCELLATION IN TIJUANA:
- If your surgery is canceled for medical reasons after you have arrived in Tijuana, the patient will be responsible for covering any incurred expenses (e.g., additional medical evaluations, accommodation, etc.). These expenses cannot be deducted from the $400.00 USD deposit.
- If the patient has already paid for the surgery in full, Tijuana Bariatric Center will deduct the incurred expenses from the total amount paid and refund the remaining balance to the patient.
SPECIAL CIRCUMSTANCES:
We understand that unexpected circumstances can arise. In cases of medical emergencies or force majeure events, we will evaluate each situation individually. Please contact us as soon as possible to discuss your situation and possible options.
REFUND PROCEDURE:
Any refund or cancellation request must be submitted in writing to your coordinator by email. Processing of refunds may take up to 14 business days from the receipt of the request.
DEATH / SERIOUS ILLNESS:
Any cancellation resulting from a death or serious illness will be handled on a case-by-case basis. Please contact us as soon as possible to discuss your situation and possible options.
CREDIT & DEBIT CARD POLICY:
All credit card and debit card processing fees charged are non-refundable at any time. All WT fees are non-refundable at any time.
DISCLAIMER:
By making a payment to Tijuana Bariatric Center, you understand that Tijuana Bariatric Center is a medical tourism company that works independently, facilitating the obtaining of medical services provided by healthcare professionals who are not employed by Tijuana Bariatric Center. Reliance on any information or referral by Tijuana Bariatric Center is your sole responsibility, and Tijuana Bariatric Center assumes no liability or responsibility for the advice, services, and opinions provided. Neither Tijuana Bariatric Center nor any of its employees provide medical advice or medical services or endorse or select any healthcare providers. Tijuana Bariatric Center is only responsible for the coordination of services that are not medically related.
Any information provided by Tijuana Bariatric Center to you does not constitute medical advice and does not create a physician-patient relationship.
NOTE:
Tijuana Bariatric Center reserves the right to modify this policy at any time. Patients with confirmed reservations will be notified of any policy changes at least 30 days prior to their procedure date.
